FAQs

In an emergency situation, contact ‘000’ immediately. Notify the Airport Coordination Centre (“ACC”) as a secondary measure.

In an urgent, but not emergency situation – please notify the ACC. We recommend all new staff are onboarded with the ACC hotline saved to their phones.​

The ACC is operational 24/7 365.​

P: 08 8154 9444 ​
E: airportcoordinationcentre@aal.com.au

Should an urgent after-hours fault need attention, please  contact the Airport Coordination Centre.​

The ACC is operational 24/7 365.​

P: 08 8154 9444 ​

E: airportcoordinationcentre@aal.com.au​

Our Welcome Desk is your in-person contact point for lost property in the terminal.
Located on the ground floor, at the base of the escalators near baggage collection.

Opening Hours:

• Monday to Friday: 7:30 AM – 9:30 PM
• Weekends: 7:30 AM – 5:30 PM

P: 08 8154 9642​

For any enquires regarding lost and found property within the terminal complete form:​

Lost Property

Invoices are produced around the third week of each month. ​
For any queries relating to your invoice please email aalproperty@aal.com.au​

Deliveries are made by moving goods from your allocated storage area (generally on level 0) in the lift to level 2, then down the Terminal concourse using a trolley, directly into your store.

The Terminal’s air conditioning is set to approximately 22 degrees.

No, your delivery partner does not require any security clearance as the delivery is made prior to the "sterile area" of the Terminal. Goods will be screened before entering into the Terminal at which point staff holding ASICs are responsible for collecting the delivery.

Deliveries into the Terminal must be booked within the designated screening times, which are not flexible.

Northern and Southern screening times are as follows:

Northern Screening

Monday 5am-9pm

Tuesday - Friday 7am-12am

Saturday / Sunday – Closed

Southern Screening

Monday 5am – 1am

Tuesday – Saturday 5am – 9pm

Sunday - Closed

There are two delivery docks at the Terminal, based at the Northern and Southern end of the Terminal.

Please use the attached plan to guide you.

B-double trucks are not permitted. All other vehicles are allowed.

Deliveries must be coordinated via MobileDock. For more information view MobileDOCK - Deliveries to Adelaide Airport

Yes, a MobileDock booking is required for all deliveries. Slots can be booked up to two weeks in advance. 

For more information view MobileDOCK - Deliveries to Adelaide Airport

While both Northern and Southern screening areas are air-conditioned, the roller door remains open to allow deliveries, which means the space is not temperature-controlled to a specific level. 

Yes, onsite storage is available. However, the majority of storage areas are not temperature-controlled. If specific temperature-controlled storage is required please raise this with your Adelaide Airport contact.

ASIC/VIC holders are responsible for collecting goods at the screening point and ensuring they are moved into their final destination, spending minimal time on the concourse.

There are no formal restrictions. However, the maximum size of pallet/carton that can fit through the screening machine is:

At maximum width (width × height × length): 750 × 408 × 2400 mm (29.5 × 16 × 94.5 in.)

At maximum height (width × height × length): 305 × 600 × 2400 mm (12 × 23.6 × 94.5 in.)

Deliveries larger than this must be broken down into smaller bundles so that they can fit, this would be the tenants responsibility to coordinate with the delivery provider. Items that cannot be broken down (e.g solid items) will require hand screening using a wand.

Dangerous goods including sharps, weapons etc are not permitted. All other goods are allowed.

Deliveries are booked via MobileDock by the tenant representative. Onboarding for MobileDock will be provided by a Terminal Manager prior to the lease’s start date.

Two delivery points (Northern and Southern) are available in case of disruptions. The airport operates 365 days a year and the screening points are not typically affected by bad weather or similar issues.

Schedules are not formally approved but can be booked via MobileDock up to 14 days in advance. Recurring bookings are not permitted.

At this time there are no costs for processing deliveries, or parking at the delivery docks.

No limitations apply.

Deliveries are permitted as long as MobileDock accepts the booking.

There is no parking available. Vehicles proceed directly to the loading docks.

Updates will be communicated via MobileDock notifications to the nominated  representative registered on-site.